RETURNS & REPLACEMENTS
Lady Gonzalez will provide a free exchange or full refund for defective items when notified within 5 days of when the item/items were received, provided the items are unworn, unwashed, with all original tags attached (must be received by Lady Gonzalez within 30 days). Lady Gonzalez will issue an exchange or partial refund for all non damaged non-clearance items with notification within 5 days of when the items were received, provided the items are unopened, unworn, unwashed, with all original tags attached, and free of defects (must be received by Lady Gonzalez within 30 days). ALL returns (not exchanges) are subject to a 10% restocking fee. All refunds will not include original shipping cost. Items received after 30 days will only qualify for store credit. For exchanges, you may still return the item within 30 days of when you received the exchanged item. Shipping charges are non-refundable and it is at your expense shipping returns. The item is your responsibility until it reaches us and therefore we highly recommend sending returns by tracked delivery. If you receive a defective product, you must notify us within three days of receiving the product to be eligible for a return. If you do not follow this policy, we will only accept defective items at our discretion.PLEASE NOTE: All items sold on sale are FINAL SALE and are not eligible for return.